We are still waiting on our Pod that was scheduled to be delivered 3 days ago! After 4 calls to customer service we are still left with no answer or plan. No one has called us back and customer service refuses to give us the number of the local storage center that has our Pod. We depend on this to move and are completely let down and disappointed.
Very satisfied with the service recieved from PODS during our move to Quebec from Ontario. The container was clean and in good shape (door, latches and tie-downs). Delivery and pick-up, at every stage, was exactly as promised. Our goods and chattels arrived intact, except for one upholstered chair with fabric damage. - our fault since we did the packing. The actual transportation time between the two provinces was completely acceptable.There were no unpleasant confrontations with unscrupulous moving companies and we thoroughly enjoyed being able to pack and unpack our belongings at a pace which suited us.No plans to move again - ever, but PODS made what is often a nightmare experience into a fairly pleasurable one. We actually felt we were in control of our own belongings.
I dealt with someone called Kevin from PODS; he advanced the delivery date by one week due to THEIR own problems. I didn't need the previous extra week. 2 days before due date I called the cell of Kevin and someone tells me: "he does not work here anymore, call customer service". The lady at customer service, who spoke like a computer, took the delivery date as start of contract; she already considered me like paying 2 months with 0 empathy; like take it or leave it. I'm surely look for other system after this experience
Our POD experience was terrific! Arrived on time, parked easily in driveway.We were afforded the opportunity to fill and pack our pod at our leisure. No need to move our pod as it was used while our floors were being resanded. We put some furniture (light items) bedroom sets etc in basement. Used the pod for heavy appliances which would have proved a chore to haul downstairs. Once floors were dried we had the ease of unloading furniture and appliances on our time frame of several days not A day.
The staff there were super friendly and helpful.
PODS Québec is a Canadian Moving Company based in Laval, Quebec. PODS Québec is located at 2575 Rue Debray, Laval, QC H7S 2J4, Canada.
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