Very cute store with friendly employees. I usually buy flowers there about 10 times a year.
out of this world service and flower arrangements...Bravo
I used to love this place but they have failed us twice now. Very poor quality compared to other florists, they sold me an overpriced bouquet of non bloomed Peonies promising they would open up a week later. Two weeks later they rotted, when we called for explanation they said theres nothing to be done meanwhile They had a contract for my landscaping and my boyfriend buys me flowers from there every week (mostly stained) but I never returned anything . they shouldve gone the extra mile to keep us happy for a cost of 20$ to them.
Nice place to buy plants and flowers.
I was encouraged by the favourable reviews, and delighted that their shop was located very close to the home I would be visiting the next day, so we made our selection, Teleflora's Silver and Snowflake Bouquet, listed at $44, and chose to upgrade to the "deluxe" version, listed at $51 (plus tax), and indicated we would pick it up the next morning. I was a little annoyed to hear that they did not have any silver vases in stock, so the bouquet would be provided in a clear glass vase, but agreed to this substitution. I was not, however, prepared for the other substitutions that were made. The description for this particular bouquet is as follows: "Brighten any winter's day with this festive array of crimson carnations and winter white alstroemeria. Hand-delivered in a shimmering silver vase". I pointed out to the sales clerk that there must be some mistake, as the bouquet she presented bore only a passing resemblance to what we had ordered. (There were no alstroemeria, just a bunch of the kind of tiny white daisies that grow wild in my garden, and none of the clumps of red berries that make the bouquet on their website look so attractive. In addition, completely different greenery was used, which makes the bouquet look decidedly less impressive.) She got quite huffy, and showed us the written order on which it was written "similar to". I had agreed to a substitution of the glass vase for the advertised silver one, but definitely did not agree to a substitution of the flowers shown on their website. Had I known they could not provide this bouquet as shown, I would have selected something else. I rather suspect they do this on a regular basis, as most of the time their flowers are delivered directly to the recipient, who has no idea what the bouquet should actually look like. In fact, the lady we visited showed us a bouquet she had received two days before from a good friend. The bouquet was quite skimpy, and most of the flowers were already dropping. She has received flowers from this friend a number of times in the past, and this bouquet was definitely not up to her friend's usually high standards. She went on that florist's website and confirmed that what was delivered bore only a passing resemblance to what was probably ordered. Though it was not from this particular florist, I suspect this "bait and switch" routine is probably prevalent with a lot of florist shops. In future, when ordering flowers, I will be insisting there be no substitutions, and will be advising the florist that I will be providing the recipient with a picture of what I have ordered, and instructing them to advise me if the bouquet that is delivered is significantly different than what was ordered.
Michka Signé Charbonneau is a Canadian Florist based in Laval, Quebec. Michka Signé Charbonneau is located at 97 Rue Cléophas-Charbonneau, Laval, QC H7X 0C4, Canada.
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